You have questions - We have answers!

Whilst we try to keep our process as simple as possible, our customers will always have questions. To save you the time and trouble of having to ask us, we've listed the most common questions and their answers.
If you have a particular question that we haven't covered, then please email us and we will do our best to get back to you within 24 hours.

What are your office hours?
Although we would like to keep them chained to their desks 24/7, we do let them go home so our leasing agents are available Monday through Saturday, 9:00 a.m. to 6:00 p.m.

Where are your homes located?
New rental homes come onto our listings daily, so be sure to book mark us and check back regularly. Our homes are located throughout the Phoenix metro area. Take a look at our search map. We cover cities like Phoenix, Glendale, Chandler, Scottsdale, Mesa, Gilbert, Queen Creek, Peoria, Anthem, Apache Junction, Fountain Hills and Goodyear.

Do I have to pay to use your services?
We don't charge to help you find a home. But if you decide to enter into a lease agreement for any of our properties, there is a $25 application processing fee.

Do you allow pets in your leasing properties?
Many properties do allow pets. However, the pet policy varies from property to property, depending upon the owner's terms.

How does a regular Lease compare with a Lease-Purchase?
With a rental lease option , typically one year, you are purely paying rent for the right to live in someone else's property. With a lease-purchase, you enter into a longer agreement (usually two years) to buy the property during the second year of your lease, with a portion of your on-time monthly payment going towards the purchase of the home.

What's the difference between Lease-Purchase and Rent to Own?
There is no difference, it is the same process. It's also known as lease with option to buy, lease to purchase – all terms for the same thing. A lease purchase agreement with GoRenter.com gives you the option to buy the property you are living in during the second year of your lease, so you are paying rent towards owning the home. Take a look at our rental programs section for more details.

How do you select who qualifies for a Lease or Lease-Purchase?
We use a five-step qualifying process. This includes a credit check, employment verification, current and previous residency verification, public record search and criminal background check.

If I enter into your Lease-Purchase Program, can I get owner financing?
Yes. Using our lease-purchase program, you can exercise your option to purchase the home during the second year of your lease term.

My credit is less than perfect. Will I still qualify for the Lease or Lease-Purchase Program?
Sure - We will most likely have a program to fit your situation, regardless of your credit history. Since we do not use a conventional qualifying process, we look at many factors besides just your credit score. Unlike many financial institutions, we are mainly concerned with your ability to fulfill your monthly payment obligation.

Do I have to have a minimum credit score?
Although we will review your credit report, we look at your total financial situation and consider your ability to make your monthly payments. We work with individuals with all types of credit backgrounds, so regardless of your situation we will more than likely have a program for you.

How long does it take to complete the application process?
We like to keep things fast and simple so we offer a streamlined application process. Once you locate the property you want, the application process typically can be completed within a couple of hours.

When can I move in?
After the application process is completed, the lease agreement signed, and required payments collected, you are free to move in to your new home. Since you are not applying for a conventional mortgage, there is no long escrow or approval period to wait for. You could be in your new home the same day your application process is completed.

Can I buy the house I'm leasing using outside financing?
Yes. When you are able to exercise your purchase option during the second year of your lease term, you can seek financing from whatever source you choose.

Can you help me select the home that's right for me and my situation?
Absolutely! We have numerous leasing specialists on staff to take you through the process step by step, answering all your questions and directing you to the rental home that would best suit your situation.

How long does the lease agreement last?
For a straight lease, the term is typically one year. For a lease-purchase agreement, we offer a two-year program. You are able to exercise your option to purchase during the second year of the leasing term. Our goal is to see you purchase the home by the end of the term.

How much does it cost to move into a rental home?
The down payment amounts vary from house to house, with a minimum typically of $2000. You will also need to pay your first month's rent. If you enter into a lease purchase arrangement, a percentage of your down payment will be applied to your purchase.

Do you have restrictions on the source of the funds used for my down payment?
No. Since we're not a traditional lender following a conventional qualifying process, your down payment can come from a variety of sources, like a family loan or gift, proceeds from the sale of an asset, a credit card or another loan.

What's the best way to see the homes you have available?
You're already here! You can search based on selected criteria, such as location and price range. Each listing includes a photograph of the property, property address, required down payment, monthly payment and a detailed description.

How can I see the homes I'm interested in?
Each listing includes a street address so you can drive by and see the outside of the home and get a feel for the general neighborhood. However, to get inside you will need to get in touch with us and make an appointment to view the property. Make a list of the homes that match your selection criteria and call our office; a leasing specialist will take it from there.

Can I make improvements to the home?
We're happy for you to do regular maintenance and minor improvements, but any major improvements will require the permission of the owner.

Is the purchase price locked when I enter into the lease-purchase agreement?
A minimum purchase price will be identified on your lease-purchase contract. At the time you exercise your option to buy, an appraisal will be completed. The purchase price will be the higher of either the contract minimum price or the appraised value.

I found a home I like, but I'm not able to move in for a few months?
The only way to secure the home you choose is to complete the leasing application process and begin lease payments. But since we typically have hundreds of houses available, it is highly likely that you will find another suitable home when you're ready to move in. We update our rental home listings daily, so check our website and weekly ads regularly.

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