Questions and answers!

Choosing the right property management company is critical for your success as a real estate investor so it will raise a lot of questions. If you've read through this section we've hopefully answered some of them already, but we've listed the most common questions and their answers here.

If you have a particular residential property management question that we haven't covered, please email us and we will do our best to get back to you within 24 hours.

What kind of Arizona rental properties do you manage?

Our Arizona porperty management services are catered towards medium sized homes, such as single family rental homes, townhomes, and condo rentals.

What types of rental properties do you recommend?

The simple answer is quality homes, but that doesn't mean expensive. We look for attractive Arizona properties in good condition that are well located and ready to occupy. Experience shows that quality rental homes will attract quality tenants - better for you, better for us.

What price range do you manage?

We are looking to engage middle-income tenants so we look for rental homes suitable for that market. We find that rental homes in the $125,000 to $300,000 range attract the best middle-income tenants.

What locations do you cover?

The Phoenix metro area is huge but we do cover all areas. Local knowledge is a vital ingredient when leasing a property, so your property will be put with an agent who has expert local knowledge of the area surrounding your rental home.

How quickly will you lease my rental property?

The million dollar question! We can never say with certainty how long it will take to lease a rental home. There are far too many variables that come into play including location, season, price, applicant quality and just being in the right place at the right time. This is a numbers game and to win, you have to have as many potential tenants looking at your home as possible. They can't look at it if they don't know it is there, and advertising is the only way to let them know what you have for them. Rest assured that no other Arizona property management company spends more on the advertising and promotion of rental homes than GoRenter.com LLC. Although vacancies are unsettling, we follow our proven processes until we find the right tenant for your real estate investment.

How much will my rental property rent for?

Often real estate investors will set rents based on how much they need to cover their mortgage, or how much they want, or on what they heard another rental home is renting for. These methods almost always create problems. Arriving at the appropriate rent level can be a complex process that must take many factors into account. This is one of many areas where hands-on experience makes all the difference.

What's the Phoenix rental market like at the moment?

The current housing market is getting a lot of publicity, but the Arizona economy is thriving and record numbers of people are drawn to Phoenix metro communities every month. Given the current uncertainty of house prices many new arrivals are choosing to rent, but many home owners are choosing to rent out their properties rather than try to sell; both parties waiting for the market to settle. There is a lot of competition but there are also a lot of prospective tenants out there. That's why our aggressive multi-million dollar marketing budget and our local expertise makes GoRenter.com LLC the logical choice.

What steps do you take to lease my rental home property?

After 25 years in Phoenix rental property management, we know what works and what doesn't. We've developed a comprehensive rental home marketing program that enables us to keep nearly 2,000 rental properties leased every year. Among other things we use extensive newspaper advertising - we place full, back-page ads in the Saturday and Sunday editions of the Arizona Republic. If a prospective tenant only calls one number out of the paper, we are confident it will be ours! Throw in eye catching yard signs, extensive property preparation, and neighborhood signs and there is simply nobody out there who can get as many tenants looking at your property as GoRenter.com LLC.

What are the terms of your property management agreement?

Our rental home property management agreement is designed to focus on each rental property and the resources it will require. For example, if you have a rental that is in great condition and requires little maintenance, you won't pay high fixed maintenance fees. We call it an action-based fee agreement. Take a look at our property management process.

What are your Arizona property management fees?

Our standard monthly management fee for a single family rental home is a flat rate of $75 a month. We charge only one leasing fee per property per calendar year and that fee is $500 dollars, this includes your marketing costs. If you have multiple rental homes call us as discounts are available.

When will I receive my rental funds?

Every month - shortly after your tenant pays the rent. We will also send you a monthly statement detailing your account activity. Details on statements and when we cycle checks are also spelled out in the property management agreement.

What if a tenant tears up my property?

With our screening program, the chances of this happening are slim. As we market quality rental properties, we attract stable tenants. With that kind of tenant, malicious damage is rarely a problem. Our lease-purchase arrangements create buyers instead of tenants. As a result, they tend to take better care of the rental home property. In the event a tenant does damage to the property, we get the house back in rent ready condition as quickly as possible and re-leased. Once we are clear about the cost of the damage we assist you with obtaining judgments, filing complaints if appropriate, and even collecting on the judgment.

What if a tenant needs to be evicted?

Although a rare occurrence, we will handle the process for you through our legal resources. We've outlined the steps we take on the Our Process page of this website. Arizona revised statute provides the framework that must be used to go through an eviction in the shortest time possible. This is one of the most common areas where real estate investors get in trouble by trying to “save money”. Great property management doesn't cost money, it pays, and in this case, not understanding the tenants rights can cost a small fortune. We keep the tenant if possible, evict if we can't keep them current, and get the house vacant and rent ready as fast as the law allows.

Why do you have a two year leasing term?

Only our Lease-Purchase agreements require a two year term. The longer term is necessary because it sometimes takes a tenant/buyer time to qualify for the purchase. They may need time to raise cash or clear up a credit problem. A straight lease would be for a shorter contract period, typically one year.

Do you get my approval before doing any maintenance work?

Your agreement will outline the parameters for maintenance approvals. When the cost of a repair is expected to exceed the stated limit, you will be contacted for your pre-approval.

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